GENERAL RULE: ALL SALES OF DIGITAL MANUALS AND SUBSCRIPTIONS ARE FINAL, EXCEPT AS DESCRIBED BELOW.
Effective date: September 28, 2026
ANROY sells digital manuals, either individually or through a subscription. We do not ship physical goods, so there is nothing to "return." Due to the nature of digitally delivered goods and services, we generally cannot accept returns or refunds once a manual has been made available to you. Please read the item description closely and make sure you buy what you need.
No Free Trial, Free Preview Available
We do not offer a free trial. Before you buy or subscribe, you can view a free, watermarked preview of the first 5 pages of every manual. Please use the preview to confirm the manual meets your needs, including the make, model, and year. Dissatisfaction with content that was visible in the free preview or product description is not grounds for a refund.
Damages and Issues (Individual Manual Purchases)
Please check your file as soon as you receive it and contact us immediately if there is a problem, so we can evaluate the issue and make it right. We will help in these situations:
- Wrong or mismatched file: the manual does not match its listing (for example, a different make, model, year, or manual type). We will send the correct file or, if we do not have it, issue a refund.
- Corrupted or unreadable file: the file will not open or is incomplete. We will replace it. If we cannot provide a working copy, we will refund the purchase.
- Duplicate purchase: you bought the same manual more than once by mistake.
- Unauthorized charge: a charge was made without your authorization (please report it within 30 days of the charge).
- Failure to deliver: you paid but could not access your manual because of a technical problem on our side that we could not resolve within a reasonable time.
Please contact us within 14 days of purchase for file-related problems.
Exceptions / Non-Refundable Items
Due to the nature of digitally delivered goods and services, we do not accept refund requests for manuals or subscriptions except as described in this policy. Access to the library begins as soon as your subscription payment is confirmed, so subscription fees, including renewal charges, are generally non-refundable. We do not provide partial refunds or credits for unused time in a billing period. We will review, and where appropriate refund, the following:
- Duplicate charges for the same billing period
- Unauthorized charges (reported within 30 days)
- Failure to deliver access because of a technical problem on our side that we could not resolve within a reasonable time
- Renewal charge reported promptly: you tell us within 48 hours of an automatic renewal that you intended to cancel, and you have not viewed or downloaded any manual since the renewal. We may approve this once per account, at our discretion.
If we suspend or terminate your account for breaching our Terms of Service (for example, account sharing, automated scraping, or redistribution of content), you are not entitled to a refund of any prepaid fees or purchases.
Exchanges
If you bought the wrong manual, the fastest way to get the right one is to make a separate purchase for it. Buying an individual manual does not start a subscription, and a subscription does not include a refund or credit for manuals bought separately. If you subscribe after buying a manual individually, we cannot convert that purchase into subscription credit.
How to Cancel a Subscription
You may cancel at any time:
- In your PayPal account: Settings → Payments → Manage automatic payments → ANROY → Cancel; or
- By emailing info@anroy.org from your account email address.
To avoid the next charge, cancel before your renewal date. After cancelling, you keep access until the end of the period you have already paid for. Deleting your account does not by itself cancel your PayPal subscription, so please cancel first. Individual purchases do not renew, so there is nothing to cancel.
How to Request a Refund or Replacement
Email info@anroy.org with the subject "Refund Request" or "File Problem" and include:
- Your account email address
- Your order number or PayPal transaction ID and the date of the charge
- The manual title (for purchases) and a short description of the problem
We aim to respond within 2 business days. We will notify you whether the request is approved. If approved, the refund is returned to your original PayPal payment method. Please remember it can take several business days for PayPal to process and post the refund.
Chargebacks and PayPal Disputes
Please contact us before opening a dispute so we can resolve the problem quickly. You retain any rights you have under PayPal Buyer Protection and applicable law. Accounts that are subject to a dispute may be suspended while it is reviewed, and we may provide records of your account activity and downloads to PayPal in response.
Legal Rights
Nothing in this policy limits any refund or cancellation right you have under mandatory consumer protection laws in your location.
Changes to This Policy
We may update this policy from time to time. The version in effect when you purchased, subscribed, or renewed applies to that charge.
Contact
You can always contact us with any refund or cancellation question:
Email: info@anroy.org