Question 1

What are repair and service manuals?

Accepted Answer

Repair and service manuals are digital technical resources that help with vehicle and equipment maintenance, servicing, troubleshooting, and repairs. Depending on the product, a manual may include repair procedures, specifications, maintenance information, wiring diagrams, troubleshooting guides, and other technical references.

Question 2

What types of digital products do you offer?

Accepted Answer

ANROY offers a selection of digital technical resources, including repair manuals, service manuals, workshop manuals, maintenance manuals, parts catalogs, EPCs, wiring diagrams, diagnostic software, configuration files, and other vehicle and equipment-related resources.

Question 3

What formats are the products available in?

Accepted Answer

Products may be provided in PDF, ZIP, RAR, software installer, configuration file, or another digital format, depending on the individual product. Please check the product description before purchasing for the specific file format and requirements.

Question 4

How do I find the right manual for my vehicle or equipment?

Accepted Answer

You can search by manufacturer, model, year, equipment type, or product category. Always review the product title and description carefully, including the model, year, engine, serial number, or other compatibility information where applicable, before placing your order.

Question 5

Do you offer manuals for all makes and models?

Accepted Answer

Our catalog covers a growing selection of vehicles, machinery, equipment, manufacturers, models, and production years. Availability varies by product. If you cannot find the manual you need, you can contact our support team for assistance.

Question 6

How will I receive my purchase?

Accepted Answer

All products are delivered digitally. Depending on the product, you may receive a download link by email, access through your ANROY account, or another digital delivery method described on the product page.

Question 7

Can I download my product after payment?

Accepted Answer

Many products are available for download after successful payment. The delivery method and availability can vary by product, so please check the product listing and your order confirmation for specific details.

Question 8

Can I use the manuals on a phone or tablet?

Accepted Answer

Yes. Compatible PDF and other digital files can generally be viewed on smartphones, tablets, laptops, and desktop computers. Some software products may require a Windows computer or specific hardware and software requirements.

Question 9

Can I use downloaded files offline?

Accepted Answer

Most downloadable manuals and files can be used offline after they have been successfully downloaded to your device. Software products may require internet access for installation, activation, updates, or other functions.

Question 10

What payment methods do you accept?

Accepted Answer

Available payment methods are shown during checkout. Depending on your location and the checkout provider, available options may include PayPal and supported credit or debit cards.

Question 11

Is my payment secure?

Accepted Answer

Payments are processed through third-party payment providers using their payment processing and security systems. ANROY does not generally store your complete payment card details on its website.

Question 12

Do you offer discounts or coupon codes?

Accepted Answer

ANROY may offer promotional discounts, coupon codes, or special offers from time to time. Any applicable terms, expiration dates, product restrictions, or minimum purchase requirements will be provided with the promotion.

Question 13

How do I use a coupon code?

Accepted Answer

Enter your valid coupon or discount code in the coupon field during checkout and apply it before completing your payment. Make sure the discount has been applied to your order total before placing the order.

Question 14

Why isn't my coupon code working?

Accepted Answer

A coupon may not work if it has expired, reached its usage limit, does not apply to the selected product, or has specific purchase requirements. If you believe a valid coupon is not working correctly, please contact support before completing your purchase.

Question 15

Can I use more than one coupon on an order?

Accepted Answer

Unless the promotion specifically allows multiple discounts, only one coupon or discount code can normally be used per order.

Question 16

Can I apply a coupon after placing an order?

Accepted Answer

Coupon codes generally need to be applied during checkout before payment is completed. Discounts cannot normally be added to an order after it has been placed.

Question 17

Can I get a refund for a digital product?

Accepted Answer

Because digital products can be accessed or downloaded after purchase, they are generally non-refundable once delivered or accessed. If you receive the wrong product, an inaccessible file, or a product with a technical delivery problem, please contact us so we can review the issue.

Question 18

What should I do if I purchased the wrong manual?

Accepted Answer

Contact us as soon as possible with your order details and the product information. We will review the purchase and, where appropriate, help determine whether a replacement or another solution is available.

Question 19

What if my download link does not work?

Accepted Answer

If your download link is not working or you cannot access your purchased file, contact our support team with your order number and details of the problem. We will review the issue and provide assistance with the digital delivery where possible.

Question 20

Can I share or resell the files I purchase?

Accepted Answer

Purchased digital products are intended for your permitted personal or legitimate business use. Unless you have express authorization, you may not copy, redistribute, resell, publish, upload, or share purchased files with other people or websites.

Question 21

Are you affiliated with the manufacturers listed on your website?

Accepted Answer

ANROY is an independent third-party digital store. Unless specifically stated otherwise, ANROY is not affiliated with, authorized by, sponsored by, endorsed by, or officially connected with the manufacturers and brands referenced on this website. Manufacturer and brand names are used for identification, compatibility, and informational purposes.

Question 22

Do you provide technical support for installation?

Accepted Answer

We can assist with digital delivery and basic questions related to your purchase. Support for third-party software, hardware compatibility, installation, activation, or advanced technical use may be limited and depends on the specific product.

Question 23

How can I contact ANROY support?

Accepted Answer

For help with an order, download, product, payment, coupon, or digital delivery issue, contact us at info@anroy.org. Please include your order number and a clear description of the issue so we can review your request more efficiently.

Mercedes-Benz